Surface view is the official operational story. It can look clean even when the lived loop is still open.
Pressure view asks where the unresolved load is actually stored: resident time, staff overload, vendor gaps, safety risk, and community trust.
The system changed the ticket status, but the resident is still carrying the pressure. The loop is not repaired until the condition stops living inside the resident's day.
This is a symbolic diagnostic prototype. It is not legal advice, tenant-rights advice, housing-code compliance, or operational certification.